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Cashless

Short version

The Gurtenfestival 2024 is Cashless. Every person gets a Cashless Card with the festival wristband. This must be registered once. Afterwards, the card can be topped up at any time and the account balance and bookings can be called up. You have access to your account at anytime via:

cashless.gurtenfestival.ch

After the end of the festival the remaining balance will be refunded automatically. This transfer will be made to the account last used when loading the card. The card can be disposed of in all common plastic collections.

What do I need to do before the festival?

You don’t have to do anything before arriving at the festival!
You get your individual Cashless Card when you exchange your wristband on site. Afterwards you can register online and easily top up your card at any time and check your account balance. After the end of the festival your remaining balance will be refunded automatically. This transfer will be made to the last account used for the top-up.

Can I only pay cashless at Gurtenfestival?

Yes, the entire festival operates on a cashless system. All food and beverage stands, bars, boulevard and partner stands as well as the Festival Store etc. only accept the Cashless Card as a means of payment. Cash payments are not possible under any circumstances.

Exceptions/Specials: Cash can be used for the use of the lockers (CHF 2.00 per lock) – however, they can also be booked digitally. The festival parking lot can be paid with all major cards (CHF 60.00), but not with the Cashless Card. The Comfort Zone area is cashfree, i.e. no cash is accepted there, but all common card payments and of course the Cashless Card.

What about my Cashless Card from 2023?

The card from last year is no longer valid. You will get a new card in any case when you exchange your wristband. If you have created an account in 2023, you can register again via cashless.gurtenfestival.ch. The card from 2023 can be disposed of at a plastic collection point.

Where can I get my Cashless Card?

You get your Cashless Card when you exchange your wristband. You don’t have to do anything in advance.

Is there a card deposit for the Cashless Card?

No, you get your Cashless Card for free. The card can be disposed of after the festival in all common plastic collections.

How and where can I load credit?
  1. Scan the QR code on your card or open cashless.gurtenfestival.ch
  2. Click on “Load card”.
  3. Register yourself.
  4. Enter your tag number. It is printed on the Cashless Card in the white bar.
  5. Select the amount you want to load on your Cashless Card. You can also enter an allowance.
  6. Select the payment method you want to use for the transaction.
  7. Complete the external payment process.
  8. Your Cashless Card is loaded & you can now use it to pay anywhere on the festival grounds.
  9. Take a picture of your card so that you know your tag number in case of loss – safe is safe.
  10. Now you can check your balance, see the last bookings at any time and recharge your card.
  11. If you have any questions, you can find our FAQ on our homepage under “Info / Cashless”. You can also contact cashless@gurtenfestival.ch or visit the Help Desk Cashless next to the main entrance. The remaining credit will be automatically transferred back to your last payment account after the festival until July 26, 2024.
Are there minimum and maximum amounts on the Cashless Card?

Yes, you can load a maximum of CHF 500.- onto the Cashless Card. The Cashless Card can be topped up to this maximum amount at any time. The minimum amount per top-up is CHF 30.-.

In which currencies can I load the Cashless Card?

You can load the Cashless Card with Swiss francs.

Will I receive a receipt for the purchase of credits?

No. You can view your bookings at any time under “Activities”, but receipts cannot be issued.

The payment process could not be completed and an error message appears on the reader. What can I do?

This can be due to several reasons. Proceed as follows:

  1. Repeat the process and try to pay the outstanding amount. Hold the Cashless Card on the reader long enough.
  2. Check your account to see if you have enough funds left on your card.
  3. Contact the Help Desk Cashless at the main entrance. They will help you.
I don't have a smartphone, what now?

Recharging and managing the Cashless Card is basically done digitally only. If you do not have a smartphone or internet, you have the following options:

  1. Have your Cashless Card topped up by a friend. Several wallets, i.e. several cards, can be managed per account. This can be done with your payment method (all common cards, Twint etc.), so that the credit is automatically refunded to your account.
  2. Go to the Help Desk Cashless at the main entrance. They will help you.
What do I do if my Cashless Card is lost, stolen or damaged?
  1. Report to the Help Desk Cashless at the main entrance.
  2. There you will get a new Cashless Card by showing your ID (fee 5.-). The remaining amount on your lost card will be transferred to the new card.
How do I pay with the Cashless Card?

Contactless – hold the card to the device, done!

Can I leave a tip?

Can I leave a tip?

Do I need a PIN code for the payment process?

No. For the payment process you only need a Cashless Card with loaded credit.

Is the crockery deposit also billed and reimbursed via the Cashless Card?

Yes, of course, if the dishes are returned correctly, the deposit will be credited back to your Cashless Card. You can also donate the deposit, this year for Tikiwatanga.

Can I transfer my remaining balance to a friend's card?

No, that is not possible. However, your remaining credit will be refunded to you automatically.

The festival is over and I would like to get my remaining balance on the Cashless Card refunded. How do I proceed?

You don’t have to do anything. Your remaining balance will be automatically refunded to the last payment account you used by the end of July. If you have loaded your Cashless Card with a credit card or with your Postfinance card, it is possible that the remaining amount will only be displayed or credited with your monthly statement. By the end of July at the latest, you will see the chargeback for all payment methods.

If something didn’t work out, feel free to contact us at cashless@gurtenfestival.ch.

What happens to the Cashless Card after the festival?

The cards cannot be reused, but you can easily dispose of them in plastic collection points.

Who can I contact with questions or problems?

If you have any questions or problems, you can always send an email to cashless@gurtenfestival.ch. At the festival you can report to the Help Desk Cashless at the main entrance.

Area

Site map

Opening hours festival area

Wednesday
Site opens: 2:00 PM | Concert starts: 3:30 PM
Wristband exchange: 11:00 AM to 1:30 AM

Thursday / Friday / Saturday
Site opens: 12:00 PM | Concert starts: 2:00 PM
Wristband exchange: 11:00 AM to 2:30 AM

Festival ends: Saturday, July 20, 5:00 AM | Site closure: Saturday, July 20, 6:00 AM

  • Site closure THU-SAT at 6.00 AM. All visitors must have left the site by then. Overnight stays are not permitted on the site.
Gurtenbahn

The use of the Gurtenbahn is included in the price of the festival ticket. The last descent is from Wednesday to Saturdaynight at 5.30 AM. After the end of regular public transport services, night shuttle buses will run from the Gurtenbahn station to Bern main station. For more information, visit the section arrival and departure.

Main entrance

The main entrance is located at the Gurtenbahn mountain station. Once you have exchanged your ticket for a wristband, you can use this to enter the entrance. The security staff at the entrances are instructed to check luggage and wristbands.

Comfort Zone

You can find all the information about the Comfort Zone here.

Toilets

There are over 300 toilets, urinals and portable toilets on the festival site. The toilets are unisex, with the exception of the urinals, which are marked accordingly. All toilets have free water dispensers.

Peeasy

Don’t want to wait in long queues for the toilets? The Gurtenfestival offers the perfect solution with the Women-pissoir: With the help of a funnel, you can urinate standing up. The Peeasy is located to the right of the Migros stand.

Lockers

From valuables to spare clothes: Rent a locker for the things that are important to you. Mechanical lockers cost CHF 2.00 per opening. You can reserve digital lockers here. Lockers are available at the tent stage area and at the Foody. You can get 2 francs for the lockers at the Info Point in the Festival Store. The lockers are open 24 hours a day, but not attended. The lockers are accessible during opening hours and are not attended.

After the festival, lost items can be picked up at the lost and found office of the municipality of Köniz. As all lost property must first be sorted and registered after the festival, this will take a few days. From Wednesday, 24 July 2024, you can search for lost property at www.easyfind.ch or call 031 970 95 15. The lost and found office is located at Sägestrasse 42 in 3098 Köniz.

Wheelchair platform

There are 3 wheelchair accessible terraces on the site, one for each stage. In the main stage area, the platform is located directly opposite the main stage and is accessible via the main entrance. In the forest stage area there is a wheelchair accessible platform in the ewb building opposite the forest stage. In addition, all buildings/stands on the site are wheelchair accessible. In order for wheelchair users to get to the tent stage as quickly as possible, they and their accompanying person (unlimited number) may enter the backstage area through the food backstage entrance and travel down an asphalt road to the tent stage. Access to the tent stage is guaranteed from the stage.

Additional offer:

The wheelchair stands on the main stage and the tent stage will be staffed by a great team who will be on hand to answer questions and provide assistance if needed. Chairs will also be available for accompanying persons or people who do not need a wheelchair but cannot stand for long periods of time.
We provide electricity for charging electric wheelchairs. We also have a mobile workshop for minor wheelchair repairs.

Collection points

PET bottles, cups, cutlery and crockery subject to deposit can be returned to the two collection points in Foodstrasse and at the tent stage area.

Foody

The large circus tent in the center of the main stage area offers around 30 tables with 300 covered seats.

 

Food offer

There are three locations on the festival site with a wide variety of food options. The Foodstrasse is located directly next to the main stage. The Food Boulevard is located between the Supermercado and the Waldbühne. You will also find various culinary offerings at the tent stage.

Over 15 food stands offer a varied and diverse range. Specialties from all over the world come together. All food stands offer vegan and/or vegetarian menus, and there is also something for allergy sufferers.

Potable Water

Sun, partying and alcohol can lead to dehydration of the body. It is therefore all the more important to drink non-alcoholic drinks or water regularly. There are water points (free of charge) at all toilets on the festival site.

Help Desk Ticketing & Cashless

The Help Desk Ticketing & Cashless is at your disposal for questions and problems with your cashless card and ticket. It is located next to the main entrance, outside the festival grounds.

 

Ticketing opening hours:
Wed: 11.00 – 01.30 a.m.
Thu / Fri / Sat: 11.00 – 02.30 a.m.

Cashless opening hours :
Wed: 14.00 – 05.00 a.m.
Thu / Fri / Sat: 12.00 – 05.00 a.m.

Info Point

The Info Point (including lost and found office) is located in the Festival Store.

Partner stalls

Our partner stands are offering the following this year:

Migros

Even from a distance, the Migros-Türmli screams fun. It is colorful, diverse and full of activities to discover:

  • Surprise your festival BFF with a self-created friendship bracelet.
  • Find your Migistyle thanks to the limited Migros Festival Collection.
  • Challenge the stopwatch in the M-Kart race and, with a bit of luck, win a pair of MIGILETTEN or other great prizes.
  • Enjoy a delicious Banh Mi sandwich and a refreshing mocktail for just CHF 3.90 each. Or get an extra energy boost at the fresh fruit bar.

ewb

  • Enjoy the best view of the Waldbühne
  • Drink fresh water or enjoy our exclusive ‘Kabelbrand’ and ‘Schwachstrom’ drinks at the bar.
  • Relax in a unique atmosphere and charge your mobile phone with solar power at the same time.

Swisscom

  • Play the interactive music game “Beat Catcher” in the blue Space: Get a teammate and dance to the rhythm of the music
  • Win great instant prizes or the main prize: the winning team will receive a blue Mobile subscription M for 24 months for each player
  • Relax on the swing with a view of the main stage and charge your smartphone with solar power at the same time

Boulevard & Märit

You will find the following stands on a boulevard:

Lindenhof

  • Glitter make-up
  • Selfie in the photo box for your souvenir photo to take home
  • Win a Comfort Zone 2-day pass for the 2025 festival
  • You can stand out and shine with us. We’ll make you sparkle at the Gurtenfestival!

Fruit&Vegetables

PitViper/SkullCandy

  • For more style and additional sound variety at the Gurtenfestival: visit and experience the unique brand stand of Pit Viper and Skullcandy. Immerse yourself in the world of trendy sunglasses and first-class headphones – a highlight for music lovers and fashionistas!

Coiff Your Success / BLEND / Fizzen

  • Last Minute Starstyle
  • Your unique look will make you shine!
  • Hair – Make up – Outfit all under one roof, come by and let us style you!

7-print ONEBEAR

  • The Bernese label ONEBEAR and the Bernese printing company 7druck are joining forces for the Gurtenfestival 2024.
  • Immerse yourself in the creative world of ONEBEAR & 7druck and experience the perfect interplay of style and quality.
  • Visit us at the stand and print your own ONEBEAR shirt or sweater live on site using the high-quality screen printing process.

The popular Märit is back again this year. It is located at the tent stage area, next to the Campfire Stage, and is intended to promote young brands from Switzerland. Taking part this year are:

Gurten - Park im Grünen

The self-service restaurant Tapis Rouge is open during the Gurtenfestival from 09.00 AM – 18.00 PM in good weather. In bad weather, however, until 20.00 PM.

No long queues, no crowds at the buffet, plenty of cosy seats. Whether it’s a hearty breakfast, Gurten burgers or roast specialities – the Tapis Rouge provides culinary variety.

If you want to know more about the year-round activities of the “Gurten – Park im Grünen”:
www.gurtenpark.ch

Festival Store

You will find a large selection of artist and festival merchandising in the Festival Store to the right of the main stage. The Info Point (including lost and found office) is also integrated in the Festival Store. The exact offer will follow in due course.

Lost and found office at the Info Point (Festival Store)

Lost property can be handed in or collected at the Info Point (in the Festival Store). If you are not at the festival every day, you can contact the Festival Hotline during the festival. Children who have lost their parents will also be looked after here and their parents will be called out by the festival speakers on all stages.
After the festival, the lost and found office of the municipality of Köniz is responsible. As all lost property must first be sorted and entered into the system after the festival, it takes a few days. From Wednesday, July 24, 2024, you can search for lost items at www.easyfind.ch or call 031 970 95 15 to inquire about them. The lost and found office is located at Sägestrasse 42 in 3098 Köniz.

Opening hours lost and found office / Info Point:
Wed: 14.00-00.45 a.m.
Thu / Fri / Sat: 11.00-01.30 a.m.

Stages & Dancetents

The festival has four concert stages and three dancetents. Both national and international acts play on the main stage and tent stage. The Waldbühne and the Campfire Stage are reserved for national acts. In the three dance stages Soundgarden, Supermercado and Cosmodrome, local DJ heroes as well as international top acts play until 05:00 in the morning.

Arrival and departure

Site map valley station

Public transportation

Arrival
On the days that your festival wristband is valid, you can enjoy free travel on buses, trams and S-Bahn trains (2nd class only) within zones 100 and 101 of the Bern Libero public transport system, as well as free shuttle rides (lines 22 and 29) between the festival car park in Wabern and the Gurtenbahn. Free rides on the Gurtenbahn are also included.

On the day of your arrival, your festival ticket is valid as a transport ticket (within Libero zones 100/101). Please present your ticket or wristband upon request. Children born in 2012 or later travel free when accompanied by an adult festival visitor.
www.libero-tarifverbund.ch

Departure
Gurtenbahn: The last descent is at 5.30 AM on all festival days. There will be a shuttle bus service from the Gurtenbahn station to Bern main station and the festival parking (intermediate stops on request).

Moonliner
During the Gurtenfestival 2024, Moonliner buses offer an extended service. Check moonliner.ch, bls.ch, or the ÖV Plus app for exact timetables.
Normal Moonliner fares apply – the festival wristband is now also valid as a ticket on the Moonliner buses in zones 100/101. Please help keep boarding times short by purchasing your Moonliner ticket in advance at a ticket machine or via the Moonliner Ticket App.
www.moonliner.ch

BLS additional trains

During the festival weekend, bls will take you safely to Thun, Langnau, Fribourg and Biel and everywhere in between with extra trains.

Friday to Saturday and Saturday to Sunday

02:15 Wabern departure | 02:55 Thun arrival
02:30 Wabern departure | 03:23 Langnau arrival
02:45 Wabern departure | 03:43 Fribourg arrival
03:00 Wabern departure | 03:52 Biel arrival

The timetables for the extra trains are also available online at bls.ch.

Bicycles and motorcycles

The free bicycle parking spaces are located on Kirchstrasse and at Morillon School. The motorcycle parking lot is also located at Morillon School. The parking spaces are signposted. Please only park vehicles in marked spaces. The parking lot can be used until Saturday night at 01:00 AM; after that, any unclaimed bicycles and motorcycles will be removed.

PubliBike

There are enough parking spaces and stations available on site for PubliBikes. The parking lot is located on Kirchstrasse opposite Morillon School.

Gurtenbahn

Festival tickets include free rides on the Gurtenbahn.

The last descent during the festival from Wednesday to Saturday is at 05:30 AM. After the end of the regular public transport service, shuttle buses will run from the Gurtenbahn tram stop to Bern main station.

Car

From the A6 motorway > take the Rubigen/Belp exit via Belp > follow signs to Wabern. The festival car park is located at the first roundabout in Wabern on the right hand side. A parking place costs CHF 60.00 for the four days of the festival (CHF 40.00 if you only use the parking place on Saturday). Card only! Overnight stays in the car park and camping vehicles are not allowed. Attention: Parking spaces are limited, if the festival car park is full you will have to use the car parks or public parking of the city of Bern, there are no public parking spaces in Wabern.

The BERNMOBIL shuttle bus (lines 22 and 29) runs between the festival parking lot and the Gurtenbahn as follows:
Wed / Thu: until 03.00 AM
Fri / Sat: until 04.00 AM

The timetable can also be found in the SBB App.
There are no parking spaces available in Wabern or at the Gurtenbahn.
We recommend that you use public transport or a bicycle if possible. For the sake of the neighborhood, the environment and your nerves.

Taxi

Taxis are waiting on Seftigenstrasse, after the Gurtenbahn tram stop heading out of the city, towards Coop.

Do you have limited mobility and can’t use public transport, but still want to go to the Gurtenfestival? With BETAX you can travel free of charge to the Güsche in zones 100/101 with a valid festival pass during the festival.

Register your journey under:
031 990 30 90 or by e-mail bestellung@betax.ch.

By foot

Of course, you can also take the legendary footpath and avoid waiting times at the Gurtenbahn. The only open footpath starts to the right of the Gurtenbahn and takes 20 to 40 minutes, depending on your walking speed.

Tickets

Gurtenfestival Ticket Shop

Pay attention when buying tickets! The only official points of sale for Gurtenfestival tickets are the Gurtenfestival Ticket Shop and our ticket distribution partner ticketmaster.ch.

Where can I find my ticket(s)?

You have received your ticket(s) by email after purchase. You can also find them at any time in your account in the Gurtenfestival Ticket Shop.

Personalisation

The tickets are not personalized and therefore transferable.

Limitation

A maximum of eight tickets can be purchased per person. The tickets are not personalised.

Free travel within the Libero zones 100/101.

The festival wristband entitles you to free round-trip travel on buses, trams, or S-Bahn (2nd class) within the Libero zones 100/101. For the initial journey, the festival ticket serves as a valid ticket (within the Libero zones 100/101).

Tickets for wheelchair users

Wheelchair users receive a 20% discounted ticket. Feel free to contact us at ticketing@gurtenfestival.ch for further assistance.

Children

Admission to the Gurtenfestival is free for children born in 2012 or later when accompanied by an adult. Identification is required. Children have the same access rights (number of days and regular/ Comfort Zone) as the adult accompanying them.

Ticket resale is prohibited

The purchase of Gurtenfestival tickets for the purpose of resale (scalping) is strictly prohibited. Purchase tickets only through the Gurtenfestival Ticket Shop.

Terms and Conditions

You can find the general terms and conditions of Gurtenfestival AG here.

Admission and Access

Wristband exchange

You can exchange your ticket for a wristband on the first day of its validity. To do this, present the QR code on your ticket at an official wristband exchange point. It does not matter whether you print the ticket (A4, QR code area must not be folded) or show the QR code directly on the screen of your smartphone. Please note that it’s not possible to upgrade your ticket on the spot (exchange a regular ticket for a Comfort Zone ticket).

The wristband exchange for regular tickets is located at the Dorfschulhaus Wabern. Comfort Zone tickets can only be exchanged at the Comfort Zone Check-in at the top station of the Gurtenbahn.

All regular ticket holders should exchange their wristbands at the Dorfschulhaus in the valley. The wristband must be worn tightly around the right wrist. Damaged or loose wristbands will not be accepted and will not be replaced if lost. The wristband is not transferable. Anyone who misuses the wristband is liable to prosecution and will be reported to the police. The wristband is attached directly to the wrist when it is replaced. Loose wristbands will not be given to other people.

The age check (+16/+18) is carried out directly on the wristband when the wristband is exchanged. Children up to the age of 12 (born in 2012) can visit the festival free of charge when accompanied by an adult and do not need a wristband.

Due to the change of location of the wristband exchange at the top station, wheelchair users can exchange their ticket for a wristband at check-in.

Access to the festival site

Access to the festival site is only possible via Wabern (Gurtenbahn or footpath). You can find out how to get there under Arrival.

Minors

Children born in 2012 and younger may attend the Gurtenfestival free of charge – if accompanied by an adult (ID required). The age check is carried out at the wristband exchange.

Permitted and non-permitted objects and materials

Allowed:

  • Deodorant and hairspray
  • GoPro cameras with mounts (handles) of max. 25 cm length
  • Small children’s pocket knives (up to max. 6 cm in length)
  • Small pocket and digital cameras
  • Cool boxes
  • Reusable beverage bottles made of aluminum/plastic up to 0.6 liters (e.g. Sigg or similar)
  • Perfume bottles and children’s bottles made of glass PET and beverage cartons (maximum 1.5 liters of beverages per person)
  • Umbrellas and parasols up to a maximum diameter of 2 meters
  • Aluminum tubes (mayonnaise, mustard, etc.)

Not permitted:

  • Aluminum and tin cans (with the exception of aluminum tubes such as mayonnaise, mustard, etc.)
  • Audio recording devices or playback devices (with loudspeakers) such as a UE boom box
  • Bengal flares and other fireworks
  • Photo, film, digital and video cameras with interchangeable lenses
  • Selfie sticks/GoPro mounts/telescopic poles/tripods longer than 25 cm
  • Gas cookers
  • Glass (with the exception of small perfume bottles and children’s bottles)
  • confetti
  • Megaphones and musical instruments
  • Spray cans of any kind (with the exception of deodorant)
  • Weapons or other dangerous objects (pocket knives and similar)
  • Water balloons
  • Camping utensils (with the exception of three-legged chairs)
  • Drones

Our security staff have been instructed to carry out checks. Unauthorized items will be deposited in a container at the entrance and can be collected there when you leave the festival site. After the festival, the items can be collected from Gurtenfestival AG, please call in advance (031 386 10 10) so that someone can hand them over to you. Uncollected items will be disposed of three months after the festival.

people with disabilities/ wheelchair users

The Cerebral Foundation and the Gurtenfestival ensure that people with disabilities can visit the Gurtenfestival as easily as possible. Starting with the wheelchair-accessible Gurtenbahn, the accessible walkways to the three wheelchair stands and the on-site support. Two barrier-free WCs are located in the immediate vicinity, all accessible with the Eurokey. If you do not have such a key, you can easily order it via the following link: www.eurokey.ch

If you do not yet have a ticket and would like to attend the Gurtenfestival, please contact ticketing@gurtenfestival.ch. As a wheelchair user, you will receive a 20% discount on your ticket.

Due to the change of location of the festival wristband exchange, wheelchair users can exchange their ticket for a festival wristband at the check-in (Gurtenbahn mountain station).

BETAX
All disabled cabs may unload and pick up wheelchair users at the Gurtenbahn valley station. This is possible without a permit. With BETAX, you can travel free of charge to the Güsche in zones 100/101 with a valid festival pass during the festival.

Register your journey under:
031 990 30 90 or by email bestellung@betax.ch.

Are you not dependent on a wheelchair, but have another impairment?

We would like you to be able to visit the festival without any obstacles and experience unforgettable moments on our local mountain. So get in touch with us if you have any questions or need support. We will take care of every request, look at it individually and find a solution if possible. You can contact us via info@gurtenfestival.ch.

Gurtä wheelchair
The Gurtä wheelchair is especially suitable for natural mountain trails, cobblestones, rough gravel and steps. Thanks to the intelligent chassis with electric drive, it offers all the features required for safe progress on rough terrain. The double rear wheel prevents it from sinking into soft ground. It also offers flexibility and stability during driving maneuvers. Thanks to the unique design and drive technology, it is possible to negotiate slopes and gradients of up to 32%.

The Gurtä wheelchair will be available at the wheelchair grandstand (main stage) on every festival day from 12:00 to 23:00 and can be booked for a ride there.

Beverages

1.5 litres of drinks per person (exclusively PET or drinks cartons and in returnable aluminium drinks bottles) may be taken onto the festival site. Trading in food and beverages is prohibited.

Overnight accommodation during the festival

Temporary tent structures are not permitted on the festival site. However, overnight stays with sleeping bags are possible. There is no camping area on or near the festival site. Enclosed you will find a list of accommodation in the city of Bern, which offer various special offers for the duration of the festival.

 

Camping Eichholz

  • Reservations for campers, caravans and vans are not possible, it is “first come, first serve”
  • It is best to reserve your pitch early
  • All further information can be found on the Camping Eichholz website
  • There are no car parks at Camping Eichholz. We recommend travelling by public transport

 

Hotel Bären am Bundesplatz
On presentation of the festival ticket (paper form or online ticket) we grant a room discount as follows:

  • 1 overnight stay CHF 10.00 reduction
  • From 2 nights CHF 15.00 reduction per night

The offer is subject to availability and can be booked by telephone or e-mail and cannot be combined with other discounts.

For bookings via online booking platforms (Booking, HRS, Expedia etc.) or spontaneous bookings on the same day, the discount will not be granted.

 

Hotel Goldener Schlüssel Bern

  • Breakfast until 11.00 am
  • Late check-out until 13.00 pm

This offer is only valid for direct bookings by phone, e-mail or via website with the keyword “Güsche2024”.

 

Hotel Marthahaus Bern

  • Reduced prices and courteous cancellation conditions
  • Umbrella or parasol and a bottle of mineral water
  • Hangover breakfast until 11.00 am with bacon and fried egg
  • Late check out until 12.00 noon

This offer is only valid for direct bookings by phone or e-mail with the keyword “Gurtenfestival24”.

 

Moxy Bern Expo

  • Reduced prices for overnight stays CHF 169.00 for 2 persons incl. breakfast
  • Late check-out until 14.00 pm
  • Breakfast is available until 11.00 am
  • You can treat yourself to a nightcap
  • Merchandise items from the Gurtenfestival are available in your room

The offer is only valid when booking via this link.

 

Kursaal Hotel Bern

Don’t feel like queuing for the Gurtenbähnli?
The Swissôtel Kursaal Bern offers the solution with its “peace of mind” package: you’ll easily be driven to the festival entrance by shuttle service.

But how?

  • You book one or more nights in the Swiss Advantage category at the Swissôtel Kursaal Bern between July 17-20, 2024
  • You must already have a Comfort Zone ticket, which you can buy right here

Further information

  • The shuttle departs from the hotel at 16:00 & 18:00 respectively
  • Only the outward journey is included
  • Overnight stay incl. late check-out until 13:00 and late breakfast buffet until 14:30

Would you like to book now or do you have any questions?
Then contact us by phone on +41 31 339 50 50 or by e-mail at reservation@kursaal-bern.ch

Further information here.

 

Further tips for accommodation:

Animals

Dogs and other animals are not allowed on the festival grounds – for the sake of the animals.

Comfort Zone

Site map

Opening hours

Grounds

Wednesday
Site Opens: 2:00 PM | Concert Starts: 3:30 PM

Thursday, Friday, and Saturday
Site Opens: 12:00 PM | Concert Starts: 2:00 PM

Opening hours Comfort Zone

Wednesday from 2:00 PM – 3:30 AM
Thursday, Friday, Saturday from 12:00 PM – 3:30 AM

Food stands operate from 12:00 PM – 1:00 AM each day. The following food stands will spoil you with culinary delights:

  • Tätschmeischter
  • roh&nobel
  • Greek Spot
  • Gabriele Streetfood
  • Sicula Pizza
  • Linde Orpund
  • BÄM
  • Good Mood Food
  • Gelateria di Berna
  • Drip Roasters

Opening hours Comfort Zone Check-in

Wed / Thu / Fri / Sat: 2:00 PM – 10:00 PM
Outside these hours, the Check-in (located to the left of the main entrance) is available.

Offers and benefits

A variety of bars, lounges and dining areas, as well as a spacious, secluded garden, invite you to sit back and enjoy lively conversation in a relaxed environment. In addition, the covered grandstand with unobstructed views of the main stage, private toilets and lockers make this an oasis of wellbeing. Whether it’s a takeaway meal, a coffee in the shade or a drink in the sun, we’ve got you covered. The menus offer a wide variety of local delicacies. When you need a breather, sink into the cosy cushions, grab a sofa upstairs or curl up at a garden table under the trees. For faster ascents and descents, the Comfort Zone wristband gives you access to separate entrances at the valley and mountain stations of the Gurtenbahn. Enter the Comfort Zone at the top station through a separate entrance on the right. If you have any questions, please contact comfort@gurtenfestival.ch.

 

Opening hours Comfort Zone
Wednesday from 14.00 – 03.30 AM
Thursday, Friday, Saturday from 12.00 PM – 03.30 AM

Gurtenbahn / Ticket

At the bottom and top stations of the Gurtenbahn you have access to a separate and faster Comfort Zone entrance. The ticket is valid for the first ascent on the day of your arrival – please have the ticket ready as a PDF on your mobile device or printed on paper.

Information about the journey can be found on arrival and departure.

Comfort Zone Desk

Owners of a Comfort Zone ticket must exchange their ticket for a wristband at the Comfort Zone Check-in. The Check-in is located directly in front of the entrance to the Comfort Zone.

Opening hours Comfort Zone Check-in :
Wed / Thu / Fri / Sat: 2:00 PM – 10:00 PM

Outside these hours, the Check-in (located to the left of the main entrance) is available.

Contact:
comfort@gurtenfestival.ch / 031 386 10 10

Safety

Behaviour in case of an emergency

ALWAYS COMPLY WITH ANY LOUDSPEAKER ANNOUNCEMENTS AND FOLLOW THE ORDERS OF THE SECURITY STAFF

 

  • In case of an evacuation of buildings and tents, please move into open terrain, keeping clear of structures, trees, and other possible dangers. Please do not hike to the valley as the footpath passes through a forest.
  • Please share any official information – keep your friends up to date.
  • If required, help those in need while maintaining your own personal safety.
  • Note the evacuation zones on the Safety & Security map

Feel Safe Together

Dear visitors

We want to prevent incidents of sexism, racism, queerophobia, violence or other forms of discrimination from occurring at the Gurtenfestival. We do not tolerate any form of discrimination and want everyone to feel safe and comfortable here. In order to make our festival as discrimination-sensitive as possible and to counteract power structures, we ask you to adhere to a few non-negotiable principles. If you experience discrimination, violence or racism yourself or if you observe such a scene, please do not hesitate to seek help from us. Report to the security or stage pit staff or the care team and / or stop by the first aid centre! You can reach the festival management directly via WhatsApp (077 258 23 68, only active during the festival days), telephone (031 386 10 10) or email (info@gurtenfestival.ch)

Protection of minors

The sale and distribution of alcohol to children and young people under the age of 16 is prohibited. The consumption of spirits or drinks with spirits (mixed drinks) by young people under the age of 18 is prohibited by law. The age check (+16/+18) is already carried out when the wristband is exchanged and the corresponding age is made visible on the wristband.

Recommendations for children

We recommend coming to the festival with children at quieter times, when large crowds are not expected and people can move away from the stages at any time. Children under the age of 6 should generally not be brought into crowds. Children should not be carried on shoulders through large crowds. It should be discussed in advance with children over the age of 12 how they should behave. It is generally important never to walk with children in the middle of a crowd. At entrances and exits, we recommend moving in front of or behind the crowd.

Loudness
Children are not yet able to judge when it is too loud for them. Therefore, please keep a sufficient distance from the loudspeakers and protect your children’s hearing with hearing protection (available in the Festival Store next to the main stage).

Meeting point
Agree a meeting point with your child where you can find each other in an emergency. Free stickers are available in the Festival Store to label your child with their telephone number.

Gurtenbahn
To avoid the long waiting times for the Gurtenbahn, it is advisable not to arrive with your child at peak times (not between 16.00 and 20.00).

We are happy to welcome all young guests at the festival. However, we ask parents or accompanying adults to always put the needs of the children first. If it gets too much for the children, it is advisable to go home if necessary.

Festival-Helpline

In case of emergency – especially during the festival – please call the festival helpline. Emergencies
only, please! The helpline is available from Tuesday, 16th July, 11:00 noon, until Sunday 21th July 2023, 4:00 p.m.

+41 31 386 10 10

Crowdsurfing

As at most other festivals, crowdsurfing is also prohibited at the Gurtenfestival, as it has repeatedly led to injuries in the past.

Theft

We recommend taking as few valuables as possible to the festival. It is best to always carry valuables on you or deposit them in a locker. Lockers cost CHF 2.00 per opening, are not attended and are available in the Foody and at the tent stage area. No liability is accepted for stolen or lost items.
2 CHF can be exchanged at the Info Point in the Festival Store.

Hearing protection

The Gurtenfestival takes place with a maximum sound level of 100 dB(A) in accordance with legal requirements. We would like to draw your attention to the fact that this can damage your hearing. Hearing protectors are available at the Info Point in the Festival Store and at all bars.

Safezone – Online addiction counselling portal
Do you have questions about drugs, alcohol, or gaming addiction? Are you worried about your own consumption or that of a friend, a child, or a parent? Find an open ear for your questions about drug consumption and addiction on the internet: Visit
to get information, share experiences with other people in the forum or in the chats, and get personal advice from addiction addiction specialists – anonymity guaranteed.
First aid
A well equipped first aid team is available in case of emergencies. The first aid is located in the pavilion next to the Gurten funicular.
Protect your hearing

The Gurtenfestival observes a maximum sound level of 100 dB(A) which is the maximum level permissible by law. Please be aware that this sound level may cause hearing damage. Ear plugs are available at the Info Point in the Festival Store and at all bars.

Security staff
During the festival, our security staff are on the festival grounds around the clock. Please notify them straight away in case of problems. The security staff’s instructions are to be complied with.
Potable water

Sun, partying and alcohol can lead to dehydration of the body. It is therefore all the more important to drink non-alcoholic drinks or water regularly. There are several water points (free of charge) at all toilet facilities.